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✓ FREE SHIPPING OVER $300 AUSTRALIA WIDE. Online Order Only Condition apply.
✓ FREE SHIPPING OVER $300 AUSTRALIA WIDE. Online Order Only Condition apply.
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Standard Delivery


1 – 7 business days for Metro Area’s (ALL STATES).
7-15 Business Days – Regional Area’s (ALL STATES).


Shipping Policy


YTgroup only ship within Australia
Delivery is via Australia Post or third party courier
All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
Shipping address cannot be changed once order(s) has been shipped.
As the registered couriers are third-party courier companies, YTgroup are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
If you are not home at the time of delivery additional delivery charges may apply.
Shipping cannot be sent to PO boxes and items must be delivered to occupied addresses
Order cannot be cancelled once order has been shipped.
Shipping times may vary depending on your location, please allow 2 – 10 business days for delivery of stocked items. Additional time for items that need to be ordered in may cause delays. Back orders or delays will be notified to you directly.
Shipping charges are determined by packing size, weight and delivery location.
PLEASE NOTE FREE SHIPPING UNDER 20KG APPLIES TO THE FOLLOWING CATEGORIES
Tapware
Accessories
Showers
Any any other small items
ALL CERAMICS, SINKS, VANITIES, BATHTUBS, BASINS, TOILET SUITES and Large Scale Items occur a Shipping Charge

Pickups
For all pick orders a pickup number will be supplied via email. Pick Up orders could take anywhere between 24-72 hours once ready.

Returning of Goods
Goods returned to YTgroup for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:
YTgroup must be notified within 48 hours of acceptance of goods, of intent to return items.

Goods must be returned in full ie. No missing parts.
Goods/ Packaging must be in a saleable condition.

These Conditions Apply to ALL Returns:
20% restocking fee applies for all items returned or cancellations.
NO returns of special orders will be accepted.
Items returned between 30-60 days occur a 25% restocking fee
Items returned between 60-90 days occur a 30% restocking fee
No returned after 90days
A freight surcharge will apply, when returning an item before 30 days where an item with shipping weight exceeds 20kg is to be returned to supplier. The freight will be calculated by Bathroom Sales Direct and is payable by the customer returning items.
A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. Refunds will be available for all goods sold with major faults/defects as per Australian Consumer Law.
All returns will be handled on a case by case basis and is at the sole discretion of ytgroup

Damaged Goods
YTgroup is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days.and within 30 days from the last checkpoint.
ALL GOODS MUST BE INSPECTED WITHIN 48 HOURS UPON RECEIVING

Shipping Prices
All orders under 20kgs in NSW, ACT, VIC, QLD & SA is free.
PLEASE NOTE FREE SHIPPING UNDER 20KG APPLIES TO THE FOLLOWING CATEGORIES
Tapware
Accessories
Showers
Any any other small items
ALL CERAMICS, SINKS, VANITIES, BATHTUBS, BASINS, TOILET SUITES and Large Scale Items occur a shipping Charge

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